FAQ
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Payment
 M-Pesa, major debit and credit cards, and cash on delivery for orders within Nairobi.
Yes. Card payments are processed through a secure payment gateway, and we do not store your card details on our servers.
For contractors and businesses placing large or recurring orders, speak to our sales team on 0728 547560 to discuss terms
Products and Warranty
Yes. We source directly from authorized distributors and manufacturers, not grey market importers.
Warranty terms vary by product and manufacturer, and are listed on each product page. Most power tools and machinery carry warrantiesÂ
Contact us within 48 hours of delivery with photos of the item and your order number, and we will arrange a repair, replacement, or refund depending on the situation. See our Refund Policy for full details.
Ordering
No. You can check out as a guest. Creating an account just makes it easier to track past orders and reorder items you buy often.
Yes. Call or WhatsApp 0728 547560 and our team will take your order and confirm pricing and availability directly.
Product pages are updated to reflect current stock. If something shows as in stock but turns out to be unavailable when we process your order, we will contact you immediately with an alternative or a refund.
Delivery
We deliver across Nairobi and to select towns outside the city. Enter your delivery address at checkout to see if you are covered, or call us to confirm.
Most Nairobi deliveries arrive within [1 to 2 business days]. Deliveries outside Nairobi may take longer depending on location.
Yes, though delivery timing and cost for heavy or bulky equipment is confirmed with you directly before dispatch, since it depends on size and site access.
Yes, pickup is available from our Industrial Area store during business hours.
