Intro

We want you to be confident in every purchase from Liberty Builders Mart. If something isn’t right, here is how we handle it.

1. Faulty or Damaged Items

If your item arrives faulty, damaged, or different from what you ordered, contact us within 48 hours of delivery at [email address] or 0728 547560, along with your order number and photos of the issue. We will arrange a repair, replacement, or full refund, whichever is appropriate, at no cost to you.

2. Change of Mind Returns

If you simply change your mind, you may return the item within [X days] of delivery, provided it is unused, in its original packaging, and accompanied by proof of purchase. Return delivery costs for change of mind returns are covered by the customer.

Certain items are not eligible for change of mind returns, including:

• Items that have been installed, used, or show signs of wear
• Consumables such as welding rods, discs, or filters, once opened
• Items marked as final sale or clearance

3. Warranty Claims

Products sold with a manufacturer warranty are subject to that manufacturer’s specific terms. We will guide you through the warranty claim process and, where possible, handle it on your behalf.

4. Refund Method and Timing

Approved refunds are issued to the original payment method used at checkout. M-Pesa and card refunds are typically processed within [X business days] of approval. Cash on delivery orders are refunded via M-Pesa to the number provided at the time of the request.

5. How to Start a Return

1. Contact us at [email address] or 0728 547560 with your order number and reason for return
2. We will confirm whether the item qualifies and provide return instructions
3. Once we receive and inspect the item, we will process your refund, replacement, or repair

6. Bulk and Trade Orders

Returns on bulk or trade orders are handled case by case with our sales team, and may be subject to different terms agreed at the time of purchase.